Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
C H A P T E R
10-1
Getting Started with Unified CCX
10
Using Unified CCX Historical Reports
This chapter contains the following:
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You can use a web browser to administer the Unified CCX Engine and your Unified CCX applications
from any computer on the network. You can use the Unified CCX administration web interface to start
and stop the Unified CCX Engine, configure system parameters, monitor Unified CCX Engine activity,
and view real-time and historical reports that include total system activity and application statistics. This
chapter provides information on configuring the database connection for to facilitate historical reports
and scheduling details for users.
from any computer on the network. You can use the Unified CCX administration web interface to start
and stop the Unified CCX Engine, configure system parameters, monitor Unified CCX Engine activity,
and view real-time and historical reports that include total system activity and application statistics. This
chapter provides information on configuring the database connection for to facilitate historical reports
and scheduling details for users.
Note
The Unified CCX database is separate from the customer database. A customer database needs to
purchased separately and stores basic client information such as name, telephone, type, and so forth. In
order to query a database from an Unified CCX script, you need to have purchase premium licensing.
Refer to the
purchased separately and stores basic client information such as name, telephone, type, and so forth. In
order to query a database from an Unified CCX script, you need to have purchase premium licensing.
Refer to the
for the list of supported database servers.
The Unified CCX historical reports system is designed to provide you with information about the call
activities of your Unified CCX system. With Unified CCX Historical Reports, you can perform the
following functions:
activities of your Unified CCX system. With Unified CCX Historical Reports, you can perform the
following functions:
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View, print, and save reports.
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Sort and filter reports.
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Send scheduled reports to a file or to a printer.
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Export reports in a variety of formats, including Portable Document Format (PDF), Microsoft Excel,
Rich Text Format (RTF), Extensible Markup Language (XML), and comma-separated values
(CSVs).
Rich Text Format (RTF), Extensible Markup Language (XML), and comma-separated values
(CSVs).
•
Prepare custom reports using a variety of generally available third-party applications that are
designed to create reports from databases.
designed to create reports from databases.
Warning
You cannot run historical reports using the web browser. The historical reports client viewer is a
stand-alone Windows-based application. You must first download the plugin for client viewer from
Unified CCX, install it on a client machine (on a machine other than the Unified CCX server), and then
run reports from the client viewer. Refer to the Cisco Unified CCX Historical Reports User Guide for
more information.
stand-alone Windows-based application. You must first download the plugin for client viewer from
Unified CCX, install it on a client machine (on a machine other than the Unified CCX server), and then
run reports from the client viewer. Refer to the Cisco Unified CCX Historical Reports User Guide for
more information.