Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
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Getting Started with Cisco Unified Contact Center Express, Release 6.0(1)
Chapter 2 Features Enabled by Product Licensing
Real-Time Reports Enabled by Product Licensing for Unified CCX
Real-Time Reports Enabled by Product Licensing for
Unified CCX
Unified CCX
Unified CCX has two kinds of real-time reports: those provided by CSD and those provided by
administration. The following table applies to administration.
administration. The following table applies to administration.
For procedural information on running real-time reports, refer to the Cisco CRS Administration Guide.
Report Name
Report Description
Application Tasks
Provides information about currently active applications.
Application Task Summary
Provides a summary of specific applications’ activity.
Applications
Provides a list of all applications loaded on the Cisco CRS server.
Contact Summary
Provides information for call contacts, e-mail contacts, and HTTP contacts.
Also provides the total number of contacts.
Also provides the total number of contacts.
Contacts
Provides information about currently active contacts.
CSQ Unified Contact Center Express Stats
Provides information about CSQ activity. This report is available only if
Unified CCX has been configured.
Unified CCX has been configured.
Datasource Usage
Provides information about configured datasource names (DSNs).
CRS Engine Tasks
Provides information about currently active Engine tasks.
Overall Unified Contact Center Express Stats
Provides information about Unified CCX resources and calls. This report
is available only if Unified CCX has been configured.
is available only if Unified CCX has been configured.
Resource Unified Contact Center Express Stats
Provides information about Unified CCX resources activity.
Sessions
Provides information on all active sessions.