Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
5-3
Getting Started with Cisco Unified Contact Center Express, Release 6.0(1)
Chapter 5 Installing and Configuring Unified CM for Unified CCX
About Unified CM Extension Mobility Feature
Note
You must set the configuration on each agent IP phone so that it can locate and connect to Unified CM.
This procedure varies by site according to the customer's network configuration.
This procedure varies by site according to the customer's network configuration.
How to Check Your Phone Configuration in Unified CM
Step 1
Using a Web browser, open Unified CM Administration/CCMADMIN
Note
You can also navigate to this screen from the Start menu on your desktop by selecting Start >
Programs > Unified CM > Unified CM Administration.
Programs > Unified CM > Unified CM Administration.
Step 2
From the Device menu, select Phone.
Step 3
In the Find and List Phones page, make sure the last text box is blank and click Find.
This will list all the IP phones connected to your system plus the CTI ports and Call Control groups
automatically created in Unified CM when you configured the Cisco CRS application.
automatically created in Unified CM when you configured the Cisco CRS application.
About Unified CM Extension Mobility Feature
Unified CM provides an extension mobility feature that lets users access their Cisco IP phone
configuration, including line appearances, services, and speed dials, from other Cisco IP phones. If you
enable extension mobility, agents can share the same IP phone and retain their personal settings. In the
Unified CCX system, IP phones with extension mobility have the same behavior and features as regular
IP phones. Procedures for enabling extension mobility are not described in this guide. For instructions,
refer to the Unified CM Features and Service Guide.
configuration, including line appearances, services, and speed dials, from other Cisco IP phones. If you
enable extension mobility, agents can share the same IP phone and retain their personal settings. In the
Unified CCX system, IP phones with extension mobility have the same behavior and features as regular
IP phones. Procedures for enabling extension mobility are not described in this guide. For instructions,
refer to the Unified CM Features and Service Guide.
3.
Configure the locations
for the sites.
for the sites.
Implements Call Admission Control which
regulates voice quality by limiting the
available bandwidth for calls.
regulates voice quality by limiting the
available bandwidth for calls.
Location Configuration page.
From the Unified CM Administration
page menu bar, select System >
Location and then in the upper, right
corner of the window, click theAdd a
New Location link.
page menu bar, select System >
Location and then in the upper, right
corner of the window, click theAdd a
New Location link.
4.
Configure the devices
with the previously
configured regions.
with the previously
configured regions.
Specifies the voice Codec to be used for
calls in the regions with the devices.
calls in the regions with the devices.
Device Pool Configuration page.
From the Unified CM Administration
page menu bar, select System >
Device Pooland then in the upper,
right corner of the window, click the
Add a New Device Pool link.
page menu bar, select System >
Device Pooland then in the upper,
right corner of the window, click the
Add a New Device Pool link.
5.
Configure the Unified
CM Group for the
devices.
CM Group for the
devices.
Specifies the Unified CM group to provide
redundancy and to assign to devices in this
device pool.
redundancy and to assign to devices in this
device pool.
Device Pool Configuration page.
6.
Associate the phones
with the appropriate
device pool.
with the appropriate
device pool.
Defines characteristics for devices, such as
region, date/time group, failover behavior,
and others.
region, date/time group, failover behavior,
and others.
Phone Configuration page.
Task
Purpose
Configuration Location