Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
6-2
Getting Started with Cisco Unified Contact Center Express, Release 6.0(1)
Chapter 6 Installing Unified CCX
Unified CCX Configuration Check List
•
Configuring Cisco CRS for Unified CCX
You can access the Cisco CRS administration web interface from a server on which Cisco CRS is
installed or from a client system with access to your network.
installed or from a client system with access to your network.
From a web browser on any computer in your network, enter the following URL:
http://servername/AppAdmin where servername is the host name or IP address of the Cisco CRS node.
http://servername/AppAdmin where servername is the host name or IP address of the Cisco CRS node.
For detailed instructions about configuring Cisco CRS and Unified CCX, refer to the Cisco CRS
Administration Guide at
Administration Guide at
. The procedure locations referenced in the table are found
in the Release 6.0(1) of the administration guide.
See
for the latest Cisco CRS documentation.
Unified CCX Configuration Check List
Do the following tasks in the given order.
Task
Purpose and Notes
Configuration
Location
Location
Procedure
Location
Location
1.
Configure the
JTAPI
subsystem on
Cisco CRS.
JTAPI
subsystem on
Cisco CRS.
The Cisco CRS engine uses the JTAPI subsystem to send
and receive calls from Unified CM.
and receive calls from Unified CM.
For the JTAPI Provider, enter the IP address(es) or
hostname(s) of the Unified CM machine.
hostname(s) of the Unified CM machine.
The User Prefix is the user prefix of the user to be created
in Unified CM with which the Route Points and CTI
Ports in the system have to be associated.
in Unified CM with which the Route Points and CTI
Ports in the system have to be associated.
Make sure the users (<User prefix> +"_"+,nodeid) are
NOT defined in Unified CM.
NOT defined in Unified CM.
On clicking Update, JTAPI users are created in Unified
CM. Depending on how many Cisco CRS engines are
enabled in the cluster, those many JTAPI users are
created.
CM. Depending on how many Cisco CRS engines are
enabled in the cluster, those many JTAPI users are
created.
JTAPI Configuration
page.
page.
From the Cisco CRS
Administration web
page menu bar, select
Subsystems > JTAPI.
Then select JTAPI
provider in the option
list on the left.
Administration web
page menu bar, select
Subsystems > JTAPI.
Then select JTAPI
provider in the option
list on the left.
The Configuring a
JTAPI Provider
section in the Cisco
Customer Response
Solutions
Administration
Guide.
JTAPI Provider
section in the Cisco
Customer Response
Solutions
Administration
Guide.
2.
Provision a
JTAPI Call
Control Group.
JTAPI Call
Control Group.
The Cisco CRS system uses JTAPI call control groups to
pool together a series of CTI ports, which the system uses
to serve calls as they arrive at the Cisco CRS server.
pool together a series of CTI ports, which the system uses
to serve calls as they arrive at the Cisco CRS server.
Cisco CRS automatically adds the needed CTI ports port
assignments and the specified call control groups to the
Unified CM database when you click Update.
assignments and the specified call control groups to the
Unified CM database when you click Update.
JTAPI Call Control
Group Configuration
page.
Group Configuration
page.
From the Cisco CRS
Administration web
page menu bar, select
Subsystems > JTAPI.
Then select JTAPI
Call Control Group
in the option list on the
left.
Administration web
page menu bar, select
Subsystems > JTAPI.
Then select JTAPI
Call Control Group
in the option list on the
left.
The Provisioning
JTAPI Call Control
Groups section in
the Cisco Customer
Response Solutions
Administration
Guide.
JTAPI Call Control
Groups section in
the Cisco Customer
Response Solutions
Administration
Guide.