Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

IN-1

Getting Started with Cisco Unified IP IVR, Release 6.0(1)

I N D E X

aa.aef script

configuring

7-2

how to deploy

7-1

agent

datastore

10-2

IP phone setup

5-4

ASR

dedicated server

3-1

automated attendant

1-3

BasicQ.aef script

configuration documentation

9-3

configuration tasks

9-3

how scripts work

9-1

how works

9-2

testing

9-4

call flow concepts

4-1

CM Telephony call flow outside of Unified CCE

4-2

HTTP contact flow outside of Unified CCE

4-3

in a Unifed CCE system

4-6

tasks, sessions, contacts, channels

4-1

call flow control

within Unified CCE

4-6

calling search spaces

4-5

call variables

4-10

Cisco Unified CCX

documentation

6-2

Cisco Unified CCX Engine

3-1

Cisco Unified CM AutoAttendant

configuring

7-2

overview

7-1

testing

7-2

CM Telephony call flow

outside of Unified CCE

4-2

conditional routing

1-3

configuring

Unified CM

5-2

Unified ICME

8-2

Unified IP IVR

6-2

Unified IP IVR for Unified CCE

7-1

CTI route point

and Trigger

4-2

custom

messages and music

1-3

scripting

1-3

variables

1-3

datastores

managing

10-2

debugging

ICM problems in Unified IP IVR

4-11

default codec

4-6

deployment models

3-1

device

locations

4-6

dialogue groups

purpose of

4-3