Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet

MS SQL Server 2000 for Cisco CRS 6.0 is a separate product from Cisco CRS. You 
must obtain one copy of MS SQL Server 2000 for each server on which you will 
install this product.

If your Cisco CRS deployment does not include high availability, MS SQL Server 
2000 is optional. To use MS SQL Server 2000 in this case, install it on the active 
server on which you installed the Cisco CRS Database component.

If your Cisco CRS deployment includes high availability, you must install MS SQL 
Server 2000. In this case, install MS SQL Server 2000 on the active server and on the 
standby server on which you installed the Cisco CRS Database component.

If you install MS SQL Server 2000 on two servers in a Cisco CRS cluster, install it 
first on the server with the smaller hard disk.

You must install the Cisco CRS Database component on a server before you install 
MS SQL Server 2000 on that server. For more information about Cisco CRS 
deployment options and for Cisco CRS installation instructions, refer to 
Cisco Customer Response Solutions Installation Guide.

To install MS SQL Server 2000, perform the steps in this section on each server in the 
Cisco CRS cluster on which you installed the Cisco CRS Database component.

Before you begin, follow these guidelines on each server on which you are installing. 
For additional information, refer to Cisco Customer Response Solutions Installation 
Guide.

Make sure that the Cisco CRS Database component is installed

Make sure that the LDAP directory server with which Cisco CRS is integrated is 
accessible by the Cisco CRS server, and make sure that the directory services are 
running on the LDAP server

Log into Windows as the Administrator

Disable virus scanning and the Cisco Security Agent (CS

A)

Insert the MS SQL 2000 installation disk.

The Cisco Customer Response Solutions Installation Wizard starts. After a 
few moments, the Welcome window appears. In addition, a pop-up window 
reminds you to disable virus control software.

If the Installation Wizard does not start automatically, navigate to the 
installation disk and click setup.exe.

In the pop-up window, click OK, and in the Welcome window, click Next.

The Ready to Install window appears.

Click Install.

The installation process begins. When the process completes, the 
InstallShield Wizard Completed window appears.

Click Finish.

A pop-up window prompts you to reboot the server.

Click Yes to reboot.

When the server reboots, log back in to Windows as the Administrator.

The Welcome to the InstallShield Wizard for SQLUtility window appears.

Click Next.

The Cisco SQL Utility starts. This utility updates the Cisco CRS LDAP 
cluster profile with information about MS SQL Server 2000. It also expands 
the Cisco CRS databases based on the size of the server hard disk. This 
process can take a long time, depending on the size of the databases. (For 
more information about database allocation based on disk size, refer to 
Cisco Customer Response Solutions Installation Guide.)

When the process completes, click Finish.

You can access the documentation for Cisco CRS at this URL:

To open a request for technical assistance with Cisco CRS, contact the Cisco 
Technical Assistance Center (TAC) in one of the following ways:

Online:

E-mail:

tac@cisco.com (include “Cisco Customer Response Solutions” in the 
Subject line)

Phone:

In North America: 800 553-2447

Outside North America: 408 526-7209