Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco Unified IP Interactive Voice Response (IVR) 8.0(1)
  5. Release Note

Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

Download
Page of 198
 
3-85
Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
 
Chapter 3      Description of Historical Reports
Report Details
You can filter the Outbound Campaign Summary Report by this parameter:
Priority Summary Activity Report
The Priority Summary Activity Report shows call information for each call 
priority.
The Priority Summary Activity Report can include this chart:
Answering Machine Displays the report in ascending order of answering machine calls. 
Fax/Modem
Displays the report in ascending order of fax/modem calls. 
Invalid
Displays the report in ascending order of invalid calls. 
Requested Callback
Displays the report in ascending order of calls marked for callback. 
Agent Closed
Displays the report in ascending order of calls closed by agent.
Customer Not Home Displays the report in ascending order of calls for which customer was not 
home.
Wrong Number
Displays the report in ascending order of calls that reached wrong numbers.
Do Not Call
Displays the report in ascending order of calls marked as do not call.
Busy
Displays the report in ascending order of busy calls.
Average Talk Time
Displays the report in ascending order of average talk time.
Max Talk Time
Displays the report in ascending order of max talk time.
Sort Criterion
Result
Filter Parameter
Result
Campaign
Displays statistics of selected campaigns.
Chart Name
Description
Total Calls by Call 
Priority
For each priority level that was assigned, displays the percentage of calls that 
received that priority.