Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Chapter 3 Description of Historical Reports
Report Details
You can sort the Remote Monitoring Detail Report by any of these criteria:
Traffic Analysis Report
The Traffic Analysis Report shows information about incoming calls to the Cisco
Unified CCX system. The information is provided for each day in the report range
and includes information about the peak hour(s) of each day.
Unified CCX system. The information is provided for each day in the report range
and includes information about the peak hour(s) of each day.
The Traffic Analysis Report can include these charts:
Status
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(continued)
Error – Monitoring Not Allowed—Supervisor attempted to monitor an agent or a
CSQs that are not on the allowed list for the supervisor.
CSQs that are not on the allowed list for the supervisor.
Error – Agent Not Logged In—Agent that the supervisor intended to monitor is not
logged in.
logged in.
Error – Invalid Input—Supervisor entered input that is not recognized by the
system.
system.
Error – Other—Errors not defined by any of the preceding messages.
Field (continued)
Description (continued)
Sort Criterion
Result
Start Time
Displays the report in order of the time that the monitoring session starts.
User ID
Displays the report in order of the name of the supervisor.
Duration
Displays the report in order of the time duration of the monitoring session.
Chart Name
Description
Total Incoming
Calls by Date
Calls by Date
Displays the total number of calls received by the Cisco Unified CCX system for
each day in the report range.
each day in the report range.
Peak Calls by Date
For each date, displays the number of calls received in the hour(s) with the most
calls.
calls.
Average Call
Duration by Date
Duration by Date
Displays the average length of calls for each day in the report range.