Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)

Chapter 4 Generating Historical Reports

The Report Viewer

Displaying Group Information from a Report Chart

In many reports, moving the mouse pointer over information displayed in the
charts generated with the reports causes the pointer to change to a magnifying
glass. The magnifying glass indicates that you can display group information
from that chart.

To display group information from a chart, follow these steps:

Procedure

Step 1

Make sure that the mouse pointer has changed to a magnifying glass, and then
double-click the group name or its associated data.

The Group Information pane appears, displaying information for the group.

Step 2

To return to the chart, click the Preview tab.

Step 3

To close a Group Information pane when it is displayed, click the Close Current
View tool.

Printing Reports

You can print a report while viewing any part of the report. If you are viewing
information in a Group Information Pane, only that information prints. The report
prints on the default printer that has been designated for your computer.

To print a report, follow these steps:

Procedure

Step 1

In the Unified CCX Historical Reports main window, choose the report settings
that you want, and then click View.