Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

The Cisco Unified CCX Historical Reports client provides online help. 
Depending on the displayed window, you can get help by performing one of the 
following actions:

Clicking the Help button

Clicking the Help tool

Choosing Help > Contents or Help > Search for Help On from the menu bar

Pressing the F1 key

Your Cisco Unified CCX deployment may include a standby server for the Cisco 
Unified CCX Database component. In this case, if the Database component fails 
over when you are logged in to the Cisco Unified CCX Historical Reports client, 
you will see the following message when you attempt to generate a report:

The connection to the historical database was broken. Please log back 

in to the Cisco Unified CCX Historical Reports Client to attempt to 

reestablish the connection to the database.

If you see this message, log back in to the Cisco Unified CCX Historical Reports 
client. The client will attempt to connect automatically to the working database 
server.

If the Cisco Unified CCX Server has shut down completely, you will need to 
specify the Standby server IP address when you log back in. For more 
information, see the 

.

If you try to run a report after a failover, the response differs based on the type of 
failover:

Engine failover: you will not see any difference in report generation or node 
status.

Database failover: If you are generating a report when a database failover 
occurs, the report generation process stops immediately, you will receive a 
disconnected message, and will not be able to proceed.