Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)

Chapter 2 Installation and Configuration

Upgrading the Cisco Unified CCX Historical Reports Client

Upgrading the Cisco Unified CCX Historical Reports
Client

Note

Be sure to exit the client application and the Scheduler on the client computer
before proceeding. For instructions, see the

“Exiting the Cisco Unified CCX

Historical Reports Client” section on page 1-6

and see

“The Scheduler” section

on page 5-3

To upgrade to the new version of the Unified CCX Historical Reports client,
perform the following steps on the client computer.

Procedure

Step 1

If you are upgrading Historical Reports client from an earlier version of Cisco
Unified CCX Historical Reports client 8.x, then you need to uninstall the existing
Cisco Unified CCX Historical Reports client version and restart the system before
installing the new version. See

Uninstalling the Cisco Unified CCX Historical

Reports Client, page 2-6

for detailed instructions on uninstalling the Historical

Reports client.

Note

Perform step 1 only if you are upgrading from an earlier version of Cisco Unified
CCX Historical Reports client 8.x. If you are upgrading from an existing Cisco
Unified CCX Release 7.x Historical Reports client, then you need not uninstall
the 7.x Historical Reports client manually. The Cisco Unified CCX Release 8.x
Historical Reports client installer automatically uninstalls the existing version of
the Historical Reports client before installing the latest version.

Step 2

Download the new version of Unified CCX Historical Reports client installation
(CiscoUnifiedCCXHistoricalReportInstall.exe) program.

Step 3

Double-click the CiscoUnifiedCCXHistoricalReportInstall.exe installation file
that you have saved to your computer.

A dialog box is displayed to confirm the upgrade process.

Step 4

Click Yes.

The Cisco Unified CCX Historical Reports Setup window appears.