Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

The Agent State Detail Report shows detailed information about when the agent 
changed from one state to another. For each agent specified, this report shows the 
date and time of each state change, the name of the state changed to, the reason 
code, if any, for the change to Logout state or Not Ready state, and the length of 
time spent in each state.

The Agent State Detail Report can include this chart:

The Agent State Detail Report includes a table that shows the following 
information for each agent:

You can sort the Agent State Detail Report by this criterion:

Agent State 
Duration by Agent

For each agent, displays the length of time spent in each agent state.

Agent Name 
(Agent_ID)

First name and last name of the agent. The string in parantheses displays the 
login ID of the agent.

Extension

The last active Unified CCX extension that the Unified CM assigned to the agent 
during the report period.

State Transition 
Time

Date and time that the agent went to the state shown in the corresponding Agent 
State field.

Agent State

The state of the agent (Login, Logout, Not Ready, Ready, Reserved, Talk, or 
Work).

Reason Code

The reason code indicating why the agent went to Logout state or Not Ready 
state. 0 (zero) for other states.

Duration

Length of time that the agent spent in the state shown in the corresponding 
Agent State field.