Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 3 Description of Historical Reports
Report Details
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Called Number Summary Activity Report
The Called Number Summary Activity Report shows information about each
number dialed by an inside or outside caller. This report includes information for
calls to Unified CCX and Unified IP IVR applications and for calls to agents.
number dialed by an inside or outside caller. This report includes information for
calls to Unified CCX and Unified IP IVR applications and for calls to agents.
The Called Number Summary Activity Report can include these charts:
The Called Number Summary Activity Report includes a table that shows the
following information for each number called:
following information for each number called:
Chart Name
Description
Total Calls by
Called Number
Called Number
Displays the total number of calls to each number, including calls to applications
and calls to agents.
and calls to agents.
Average Call
Duration by Called
Number
Duration by Called
Number
Displays the average time that each call lasted for each number dialed.
Field
Description
Called Number
For a call to a Unified CCX or Unified IP IVR application, the route point
number associated with the application. For a call to an agent, the extension of
the destination agent.
number associated with the application. For a call to an agent, the extension of
the destination agent.
Call Type
Call to an application or call to an agent.
Total Calls
Total number of calls to each number.
Avg Calls (per day)
Average number of calls per day.
Avg Call Duration
Average duration of calls to each number.