Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

The Detailed Call, CSQ, Agent Report shows detailed call information about the 
CSQ that a call was routed to and the agent that handled the call.

The Detailed Call, CSQ, Agent Report can include this chart:

The Detailed Call, CSQ, Agent Report includes a table that shows the following 
information:

Total Calls by 
Called Number

Displays the total number of calls to each called number.

Node ID – Session 
ID – Sequence No.

Node ID is the unique numeric ID that the system assigned to each Unified CCX 
server in the cluster. It starts with number 1. (A Node ID value of 0 indicates 
that the data in the report is migrated from Cisco CRS 3.x.) Session ID is the 
unique session identification number that the system assigned to a call. 
Sequence No. is the session sequence number that the system assigned to each 
call leg. The session sequence number increases by one for each leg of a call.

Call Start Time

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Call End Time

Date and time that the call started, and date and time that the call was 
disconnected or transferred.

Contact Dispostion

Numeral indicating the disposition of a call as follows:

1—Abandoned. An IVR call is abandoned if it does not reach the workflow step 
that defines the call as handled. 

2—Handled. An Unified CCX call is handled when it is connected to an agent. 
An Unified IP IVR call is handled if it reaches the workflow step that defines 
the call as handled.

4—Aborted. An exception occurs in the workflow that processed the call.

5 and higher—Rejected. System resources reached maximum capacity (for 
example, the maximum number of CTI ports was reached).