Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

You can filter the Multichannel Agent Login Logout Activity Report by these 
parameters:

The Multichannel Application Summary Report is specific to Unified EIM and 
Unified WIM. It

 

contains summary call, e-mail and chat statistics for each Cisco 

Unified CCX and Unified IP IVR application. It includes information for 
presented, handled, abandoned, flow-in, and flow-out calls,e-mails, and chats. It 
also includes information about call talk time, work time, and abandon time.

Multichannel reports are specific to Unified EIM/Unified WIM and use the MS 
SQL 2000 database (installed in a mixed mode authentication). To generate 
combined historical reports, Cisco Unified CCX requires access details for the 
Unified EIM/Unified WIM database (host name or IP address of the server, 
database name, database user, and database password). See the Cisco Unified 
CCX Administration Guide for detailed configuration information.

The Multichannel Application Summary Report can include this chart:

Login Time

Displays the report in order of the time that agents logged in to the system.

Logged-in Duration

Displays the report in order of the length of time that agents were logged in to 
the system.

Resource Group 
Names

Displays information for agents that belong to the specified resource group or 
groups.

Agent Names

Displays information for the specified agents.

Skill Names

Displays information for agents that possess the specified skills.

Team Names

Displays information for agents who belong to the specified teams.