Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
1-1
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
C H A P T E R
1
Overview
The Cisco Unified CCX Historical Reports system is designed to provide you
with information about the call activities of your Cisco Unified Contact Center
Express (Unified CCX) system. With Cisco Unified CCX Historical Reports, you
can
with information about the call activities of your Cisco Unified Contact Center
Express (Unified CCX) system. With Cisco Unified CCX Historical Reports, you
can
•
Easily access historical data
•
View, print, and save reports
•
Sort and filter reports
•
Send scheduled reports to a file or to a printer
•
Export reports in a variety of formats, including Portable Document Format
(PDF), Microsoft Excel, Rich Text Format (RTF), Extensible Markup
Language (XML), and Comma-Separated Values (CSV)
(PDF), Microsoft Excel, Rich Text Format (RTF), Extensible Markup
Language (XML), and Comma-Separated Values (CSV)
•
Prepare custom reports using a variety of generally available third-party
applications that are designed to create reports from databases
applications that are designed to create reports from databases
The following sections include these topics:
•
•
•