Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 3 Descriptions of Historical Reports
Report Details
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Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
You can filter the Outbound Agent Detail Performance Report by these
parameters:
parameters:
Outbound Campaign Summary Report
The Outbound Campaign Summary Report shows information about summary
statistics for each campaign over a specified time period. This report is available
with the Cisco Unified Outbound Preview Dialer (Outbound) feature.
statistics for each campaign over a specified time period. This report is available
with the Cisco Unified Outbound Preview Dialer (Outbound) feature.
The Outbound Campaign Summary Report can include these charts:
Transfer
Displays the report in alphabetical order of agent names. Within the same agent
name, sort the report in ascending order of Transfer.
name, sort the report in ascending order of Transfer.
Average Talk Time
Displays the report in alphabetical order of agent names. Within the same agent
name, sort the report in ascending order of average talk time.
name, sort the report in ascending order of average talk time.
Maximum Talk
Time
Time
Displays the report in alphabetical order of agent names. Within the same agent
name, sort the report in ascending order of maximum talk time.
name, sort the report in ascending order of maximum talk time.
Sort Criterion
Result
Filter Parameter
Result
Campaign Name
Displays selected campaigns.
Agent Name
Displays selected agent(s).
Resource Group
Name
Name
Displays agents who belong to the selected resource group(s).
Skill Name
Displays agents who have the selected skill(s).
Team Name
Displays agents who belong to the selected team(s).
Chart Name
Description
Calls Accepted,
Rejected, Closed by
Campaign
Rejected, Closed by
Campaign
Displays the total number of calls that are accepted, rejected, or closed for each
campaign.
campaign.