Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

In some cases, the last page of a report may contain one of the footnotes shown in 
the following table:

This report exceeds the configured maximum 

number of records for a report. Some records 

will not be included.

The setHistMaxRecCount utility has been used to 
limit the number of records processed for reports 
and the data in the report period includes more 
records than this limit.

For information about the setHistMaxRecCount 
utility, refer to Cisco Unified CCX Historical 
Reports Administrator and Developer Guide.

This report might not include complete data 

for calls received after date time

.

The report period ends after date and time, but 
your Cisco Unified CCX deployment includes two 
servers on which the Database component is 
installed and the data on these servers has not yet 
been synchronized past date and time.

If you see this footnote, you can take one of these 
actions:

Wait a few minutes then generate the report 
again

If a failover has occurred, wait until the 
standby server falls back

Generate the report again, but specify a period 
end time that is before date and time