Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 6 Log Files
Server Log Files
6-8
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
getlogging dbusername dbpassword >> filename
Replace dbusername with the login name for the Cisco Unified CCX database,
replace dbpassword with the login password for the database, and replace
filename with the name of a file in which to save the database log information.
replace dbpassword with the login password for the database, and replace
filename with the name of a file in which to save the database log information.
Step 8
Type the following command to stop the database log.
setsqllogging dbusername dbpassword off
Replace dbusername with the login name for the Cisco Unified CCX database,
and replace dbpassword with the login password for the database.
and replace dbpassword with the login password for the database.
Step 9
If you have not yet exited the Command window, type exit at the command
prompt.
prompt.
The file with the name you specified in Step 7
is the database log file. You can
forward this file to the Cisco Technical Assistance Center for assistance in
resolving the problem.
resolving the problem.
Servlets Log File
The servlets log file, jvm.stdout, resides on the Cisco Unified CCX server in the
wfavvid\tomcat directory, which is under the directory in which you installed the
Cisco Unified CCX system. (By default, the system installs in the Program Files
directory.)
wfavvid\tomcat directory, which is under the directory in which you installed the
Cisco Unified CCX system. (By default, the system installs in the Program Files
directory.)
This file logs information from each servlet running on the Cisco Unified CCX
server, including the histRepClientsServlet servlet. This servlet provides the
following information for every user who attempts to log in to the Cisco Unified
CCX Historical Reports system:
server, including the histRepClientsServlet servlet. This servlet provides the
following information for every user who attempts to log in to the Cisco Unified
CCX Historical Reports system:
•
IP address of the client computer from which the login was attempted.
•
Date and time of the login attempt.
•
Whether the login attempt was successful.
You open the jvm.stdout log file on the Cisco Unified CCX server on which the
log file is stored. To open this file in a Notepad window, navigate to the directory
containing the file, and then double-click the file name. To open this file using
log file is stored. To open this file in a Notepad window, navigate to the directory
containing the file, and then double-click the file name. To open this file using