Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

You can sort the Application Summary Report by this criterion:

You can filter the Application Summary Report by this parameter:

The Call Custom Variables Report shows information about any custom variables 
set by the Set Session Info step in the workflow that the Unified CCX or Unified 
IP IVR application associated with this call.

The Call Custom Variables Report includes the following information:

Calls Abandoned

Number of calls abandoned for this application. A call is abandoned if it does 
not reach the workflow step that defines the call as handled or if the caller 
terminates the call before an agent answers it. This value includes calls aborted 
or rejected by the system.

Avg Abandon Time

Average duration of calls before they were abandoned.

Application Name

Displays the report in alphabetical order by the names of the applications.

Application Names

Displays information for the selected applications.

Node ID – Session 
ID – Sequence No.

Node ID is the unique numeric ID assigned by the system to each Unified CCX 
server in the cluster. It starts with number 1. Session ID is the unique session 
identification number assigned by the system to each call. Sequence No. is the 
session sequence number assigned by the system to each call leg. The session 
sequence number increases by 1 for each leg of a call.

A Node ID value of 0 indicates that the data in the report is migrated from Cisco CRS 3.x.