Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
Chapter 2 CRS Editor Palette Step Descriptions
Media Steps
Name To User Step
Note
The Name to User step is only available for the Unified IP IVR or Unified CCX
Premium license options.
Premium license options.
The Name To User step is used in the following ways:
•
To prompt a caller for the name of the person being called (using either
DTMF or speech), and then to compare the name entered by the caller with
names stored in a directory.
DTMF or speech), and then to compare the name entered by the caller with
names stored in a directory.
•
To automatically transfer a caller to the extension of the person being called.
Note
The Name to User Step supports only the 26-character English
alphabet. As a result, the Cisco Automated Attendant Dial-by-Name
feature and other Solutions that use this step accept English
characters only when using CMT.
alphabet. As a result, the Cisco Automated Attendant Dial-by-Name
feature and other Solutions that use this step accept English
characters only when using CMT.
•
To assign a value to a variable that can later be queried using the Get User
Info step, in order to retrieve information such as the extension, e-mail
address, and spoken name of the caller.
Info step, in order to retrieve information such as the extension, e-mail
address, and spoken name of the caller.
Note
When any previous escalating prompt in a script enters the Name To
User step, it is reset to the first prompt in its list.
User step, it is reset to the first prompt in its list.
Features of the Name to User Step:
•
Using a CMT (Cisco Media Terminated) channel, the Name To User step
receives DTMF input from a caller with the following numeric keypad
mapping:
receives DTMF input from a caller with the following numeric keypad
mapping:
–
2 = ABC
–
3 = DEF
–
4 = GHI
–
5 = JKL
–
6 = MNO