Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet

Use the Simple Recognition step to allow the caller to choose options from a 
menu.

When any previous escalating prompt in the script enters the Simple Recognition 
step, it is reset to the first prompt in its list.

When used over an ASR channel, the Simple Recognition step provides 
voice-enabled word and digit menus. When used over a CMT (Cisco Media 
Terminated) channel, the step ignores DTMF digits specified in the grammar.

For example, a prompt may say “Please select from ‘Stocks,’ ‘Sports,’ and 
‘Music,’ or press or say ‘star’ to speak with a representative.” In this case, the 
script can recognize the spoken words “stocks,” “sports,” “music,” and “star,” and 
can also recognize the DTMF key “*”.

For optimal ASR functionality, use VoiceXML interpretation provided by the 
Voice Browser step.

The Simple Recognition step is similar to the Menu step, with an additional 
capability that allows the script designer to utilize caller-defined grammar for 
matching caller input.

The Simple Recognition step uses a configurable grammar variable that stores the 
words or digits that the script can recognize. (See 

 for 

information on creating grammar variables.)

Tags for grammars are case-sensitive.

When you use the Simple Recognition step with ASR, the number of output points 
defined in the step is subject to the license agreement of the ASR ports purchased. 
If you purchased a limited-use ASR license for the ASR ports, you can use no 
more than 40 output points in the Simple Recognition step. If you require more 
then 40 different choices, you must purchase a full-use ASR license.