Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet

Use the Get Enterprise Call Info step to get data from one part of your system and 
to transfer it to another part to store in local variables: 

If your system is a Cisco Unified IP IVR (Unified IP IVR) one, then to get 
data from Unified ICME and to transfer it to Unified IP IVR. 

If your system is a Unified CCX one, then to get data from Cisco Agent 
Desktop and to transfer it to Unified CCX. 

REDIRECT

Incoming call that was redirected to this 
application.

FORWARD_ALL

Incoming call that was forwarded from its original 
destination.

FORWARD_BUSY

Call that was forwarded to the current application 
because the original extension was busy.

FORWARD_NO_ANSWE
R

Call that was forwarded to the current application 
because the original extension exceeded the 
maximum number of rings.

TRANSFER

Incoming call that originated locally as part of the 
Transfer feature.

OUTBOUND

Call that was the result of an outgoing call created 
by an application.

TIME_OF_DAY

Call that was the result of a time-of-day 
forwarding.

DO_NOT_DISTURB

Call that was the result of a do-not-disturb 
forwarding.

FOLLOW_ME

Call that was the result of a follow-me forwarding.

OUT_OF_SERVICE 

Call that was received because the originally 
called party was out of service.

AWAY

Call that was received because the originally 
called party was away.