Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
Chapter 2 CRS Editor Palette Step Descriptions
Call Contact Steps
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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
Expanded Call Variables Tab (Get Enterprise Call Info Step)
Use the Expanded Call Variables tab of the Get Enterprise Call Info step to get
data from enterprise Expanded Call Context (ECC) variables and to store the data
in local variables.
data from enterprise Expanded Call Context (ECC) variables and to store the data
in local variables.
Note
•
In Unified IP IVR, you must first add enterprise ECC Variables in the Settings
window of the Cisco CRS Editor, before you can use them in the step.
window of the Cisco CRS Editor, before you can use them in the step.
(See
also the section on “
Using Enterprise Expanded Call Context (ECC)
Variables
” in the Cisco CRS Scripting and Development Series: Volume 1,
Getting Started with Scripts.)
•
Unlike enterprise Call Variables (those defined in the General tab), the
enterprise ECC variables (those defined in the Expanded All Variables tab)
are not written to the db_cra database and cannot be used in reporting.
enterprise ECC variables (those defined in the Expanded All Variables tab)
are not written to the db_cra database and cannot be used in reporting.
•
In Unified CCX, you do not have to predefine enterprise ECC variables in the
settings window of the CRS Editor. You can just open the Set Enterprise Call
Info step, give the enterprise ECC variable a name, set its value to whatever
you want, and save the step. If you predefine an enterprise ECC variable, then
that variable can be accessed by all scripts. If you do not predefine an
enterprise ECC variable, then you can use it only in the script containing the
Set Enterprise Call Info step where you define it.
settings window of the CRS Editor. You can just open the Set Enterprise Call
Info step, give the enterprise ECC variable a name, set its value to whatever
you want, and save the step. If you predefine an enterprise ECC variable, then
that variable can be accessed by all scripts. If you do not predefine an
enterprise ECC variable, then you can use it only in the script containing the
Set Enterprise Call Info step where you define it.
Every enterprise ECC variable must be defined on both sides of the system that
gets and sends the variable data:
gets and sends the variable data:
•
In a Unified IP IVR system, the enterprise ECC variable must be defined both
in Unified IP IVR and in Unified ICME software.
in Unified IP IVR and in Unified ICME software.
•
In a Unified CCX system, the enterprise ECC variable must be defined both
the CRS script and in Cisco Desktop Administrator (CDA).
the CRS script and in Cisco Desktop Administrator (CDA).
•
In a Unified CCX system integrated with Unified ICME software through the
IPCC gateway, the enterprise ECC variable must be defined in the Unified
CCX CRS script, in the Cisco Desktop Administrator (CDA), and in Unified
ICME software.
IPCC gateway, the enterprise ECC variable must be defined in the Unified
CCX CRS script, in the Cisco Desktop Administrator (CDA), and in Unified
ICME software.