Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Media Steps
Input tab (Explicit Confirmation step)
Use the Input tab of the Explicit Confirmation customizer window to set timeout
duration, maximum number of retries, and Flush Input Buffer options. Also use
the Input tab to specify a grammar expression.
duration, maximum number of retries, and Flush Input Buffer options. Also use
the Input tab to specify a grammar expression.
Figure 2-74
Explicit Confirmation Customizer Window—Input Tab
Barge In
Yes—The caller can interrupt the prompt.
No—The prompt must complete playback before
the caller can respond.
the caller can respond.
Continue on Prompt Errors Yes—The step continues with the next prompt in
the list if a prompt error occurs, or, if this prompt
was the last in the list, the step waits for input from
the caller.
was the last in the list, the step waits for input from
the caller.
No—An exception results, which can then be
handled in the script.
handled in the script.
Table 2-57
Explicit Confirmation Properties—Prompts Tab (continued)
Properties / Buttons
Description