Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
2-151
Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Media Steps
Get Digit String Step
Use the Get Digit String step to capture either a DTMF or spoken digit string from
the caller in response to a prompt. When using ASR, the prompt used should ask
the caller to “press or say” the digit string, because this step automatically
supports spoken digits as well as DTMF digits when executed with ASR.
the caller in response to a prompt. When using ASR, the prompt used should ask
the caller to “press or say” the digit string, because this step automatically
supports spoken digits as well as DTMF digits when executed with ASR.
The Get Digit String step waits for input until the caller does one of the following:
•
Presses the terminating key (DTMF only)
•
Exhausts the maximum number of retries
•
Enters the maximum number of keys (DTMF only)
•
Does not respond before the timeout length is reached
In ASR mode, the step will take an entire spoken digit string but will return the
digit result only up the specified Input Length.
digit result only up the specified Input Length.
Users must speak digits sequentially; for example, 1 2 3 4 must be spoken
“one-two-three-four” instead of “twelve thirty-four”.
“one-two-three-four” instead of “twelve thirty-four”.
Note
When any previous escalating prompt in the script enters the Get Digit String step,
it is reset to the first prompt in its list.
it is reset to the first prompt in its list.
The Get Digit String step provides three output branches:
•
Successful—Input was valid.
•
Timeout—After the retry limit was reached, the last try timed out.
•
Unsuccessful—After the retry limit was reached, an invalid key was pressed
or an invalid value was spoken.
or an invalid value was spoken.
Note
In the event of an error, the accumulated digits are returned and saved in the
specified variable before the script exits through the unsuccessful or timeout
output branches.
specified variable before the script exits through the unsuccessful or timeout
output branches.
The customizer window of the Get Digit String step contains four tabs:
•
l
•