Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Media Steps
Name To User Step
Note
The Name to User step is only available for the Cisco UnifiedIP IVR or Cisco
Unified CCX Premium license options.
Unified CCX Premium license options.
The Name To User step is used in the following ways:
•
To prompt a caller for the name of the person being called (using either
DTMF or speech), and then to compare the name entered by the caller with
names stored in a directory.
DTMF or speech), and then to compare the name entered by the caller with
names stored in a directory.
•
To automatically transfer a caller to the extension of the person being called.
Note
The Name to User Step supports only the 26-character English
alphabet. As a result, the Cisco Automated Attendant Dial-by-Name
feature and other Solutions that use this step accept English
characters only when using CMT(Cisco Media Terminated).
alphabet. As a result, the Cisco Automated Attendant Dial-by-Name
feature and other Solutions that use this step accept English
characters only when using CMT(Cisco Media Terminated).
•
To assign a value to a variable that can later be queried using the Get User
Info step, in order to retrieve information such as the extension, e-mail
address, and spoken name of the caller.
Info step, in order to retrieve information such as the extension, e-mail
address, and spoken name of the caller.
Note
When any previous escalating prompt in a script enters the Name To
User step, it is reset to the first prompt in its list.
User step, it is reset to the first prompt in its list.
Features of the Name to User Step:
•
Using a CMT channel, the Name To User step receives DTMF input from a
caller with the following numeric keypad mapping:
caller with the following numeric keypad mapping:
–
2 = ABC
–
3 = DEF
–
4 = GHI
–
5 = JKL
–
6 = MNO
–
7 = PQRS