Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Document Steps
Write Document Step
Use the Write Document step to write the document to disk on the Cisco Unified
CCX server.
CCX server.
Note
You can upload files to the Unified CCX customer folder provided by default. To
view the location of this folder, use the following syntax:
System.getProperty(“uccx.customer.dir”)
view the location of this folder, use the following syntax:
System.getProperty(“uccx.customer.dir”)
Warning
Note that this customer folder is not backed up by Unified CCX. Also, the
purging capability is not supported for this folder.
purging capability is not supported for this folder.
User
The authenticated user generating and uploading
the document.
the document.
Overwrite
(radio buttons)
Select one of the following:
•
Yes—Select this option to overwrite the
current data.
current data.
•
No—Select this option to retain the current
data.
data.
Table 2-124
Upload Document Properties
Property
Description