Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

Use the Request Route step to request a calling routing location from Cisco 
UnifiedICME software. A Cisco Unified CCX script can then use that location to 
redirect a call. 

This step can be used with the Cisco UnifiedIPCC Gateway. See the Cisco Unified 
Contact Center Express Gateway Gateway Deployment Guide for more 
information.

The Request Route step has two output branches:

Selected. The Request Route step successfully returned a routing destination 
from Cisco UnifiedICME software.

Failed. The Request Route step failed to return a routing destination from 
Cisco UnifiedICME software.

Expected Wait Time The expected wait time of the contact specified in the 

contact field. That is, how long this contact will wait 
before it is connected to an agent.

Position in Queue

Position in queue of the contact specified in the contact 
field for the specified CSQ.

Current Wait 
Duration

Wait duration of contact (in seconds) specified in contact 
field (that is, how long this contact has waited).