Cisco Cisco Unified Contact Center Management Portal 8.5 User Guide
User Manual for Cisco Unified Contact Center Management Portal Release 8.5(1)
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Field
Description
Entry
Default
Required?
Emergency call
method
method
Indicates whether Unified CCE will
create a consultative call or a blind
conference call for an emergency
call request.
create a consultative call or a blind
conference call for an emergency
call request.
Select from consultative call or blind
conference call.
conference call.
Consult
No
Default Device Port
Address
Address
Changes the default port for the
agent telephone.
agent telephone.
Unique. Up to 24 characters, letters,
numbers, and underscore characters
only. Must begin with letter or number.
numbers, and underscore characters
only. Must begin with letter or number.
Null
No
* Quality Recording
Rate
Rate
How frequently calls to the agent
are recorded, in seconds.
are recorded, in seconds.
1-99999
Null
No
* Recording Mode
Specifies whether calls are routed
through the Unified
Communications Manager
Peripheral Interface Manager (PIM)
through the Unified
Communications Manager
Peripheral Interface Manager (PIM)
Select from list
Bypass
No
Remote Agent Type Indicates how mobile agent call
routing is handled.
Select from list
Local Only Yes
Description
A description of the desktop.
Up to 500 characters.
Null
No
Miscellaneous
Auto answer
Indicates calls to the agent are
automatically answered.
automatically answered.
Checked or Unchecked
Unchecked
No
Idle reason required Indicates the agent must enter a Not
Ready reason before entering the
Idle state.
Idle state.
Checked or Unchecked
Unchecked
No
Logout reason
required
required
Indicates the agent must enter a
reason before logging out.
reason before logging out.
Checked or Unchecked
Unchecked
No
Auto record on
emergency
emergency
Specifies that a record request (a
request to record the call) is
automatically sent when an
emergency call request starts.
request to record the call) is
automatically sent when an
emergency call request starts.
Checked or Unchecked
Unchecked
No
* Silent Monitor
Audible Indication
Audible Indication
Specifies whether to indicate that
silent monitoring has begun by a
click.
silent monitoring has begun by a
click.
Checked or Unchecked
Unchecked
No
* Silent Monitor
Warning Message
Warning Message
Specifies whether to indicate that
silent monitoring has begun with a
message box on the agent's desktop.
silent monitoring has begun with a
message box on the agent's desktop.
Checked or Unchecked
Unchecked
No
* Available after
Incoming
Incoming
Whether the agent is to be
automatically considered available
after handling an incoming call.
automatically considered available
after handling an incoming call.
Checked or Unchecked
Unchecked
No
* Available after
Outgoing
Outgoing
Whether the agent is to be
automatically considered available
after handling an outgoing call.
automatically considered available
after handling an outgoing call.
Checked or Unchecked
Unchecked
No
* Remote Login
Without Desktop
Without Desktop
Allows the agent to log in to the
contact center without using an
agent desktop
contact center without using an
agent desktop
Checked or Unchecked
Unchecked
No
* Outbound Access