Cisco Cisco Unified Contact Center Management Portal 11.0(1) Installation Guide

Installation Guide for Cisco Unified Contact Center Management Portal 7.1(1)

4. In the Default Hostname field enter the name of the physical

name of the machine. The machine should be accessible using this
host name from anywhere in the cluster.

5. In the Default IP Address field, enter the IP address of the server.

6. Click OK.

The above steps should be repeated for all Unified Management Contact
Center Management Portal Servers, ICM Servers, Call Manager Servers
and NAM Servers in this installation.

Tab 2 – Portal Databases

This is used to configure relational databases.

1. Click the Portal Databases tab. A table is displayed with four

columns:

■

RDBMS Server

■

RDBMS Catalog

■

OLAP Server

■

OLAP Catalog

Note: The first database to be configured must be the publisher. For replicated

systems you will need to enter the subscriber details after the publisher has
been created.

2. To create a new portal database server click New.

The Portal Database Configuration dialog window is displayed.

3. Select the RDBMS Server from the drop down list.

4. Enter the RDBMS Catalog name in the field provided.

5. Click OK.

Note: Once the database(s) have been setup, you can configure replication. It is

recommended that replication be confuigured before Network Application
Managers (NAMs), Cisco Intelligent Call Managers (CICMs) and Call
Managers are added to the cluster. For more information on how to
configure replication see below.

Tab 3 – Report Server Databases

There is no current requirement to configure report servers in this version.

Tab 4 – NAM Databases

This is used to configure servers hosting Network Application Managers
(NAMs).

1. Click the NAM tab.

A table is displayed with seven columns:

■

Instance Name – the label used to identify the instance of
the NAM in the cluster configuration tool.