Cisco Cisco Unified Contact Center Management Portal 11.0(1) Installation Guide

Installation Guide for Cisco Unified Contact Center Management Portal 7.1(1)

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Side-A Server – the server that is hosting side-A of the
NAM.

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Side-A AWDB – the database on the NAM that containes
the side-A NAM’s real-time data. Please take care to
ensure that the case of the database name matches that on
the NAM.

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Side-A HDS - the database on the NAM that containes the
side-A NAM’s historical-time data. Please take care to
ensure that the case of the database name matches that on
the NAM.

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Side-B Server – the server that is hosting side-B of the
NAM.

■

Side-B AWDB – the database on the NAM that containes
the side-B NAM’s real-time data. Please take care to
ensure that the case of the database name matches that on
the NAM.

■

Side-B HDS - the database on the NAM that containes the
side-B NAM’s historical data. Please take care to ensure
that the case of the database name matches that on the
NAM.

2. To create a new NAM instance click the New button.

The NAM Configuration dialog window is displayed.

1. In the Instance Name field enter the name to represent the NAM

instance.

2. Select the ICM version number from the Version drop down list.

In the Side-A Servers panel perform the following:

1. Select the Server from the drop down list that is hosting the

NAM.

2. In the AWDB Catalog field enter the name of the AWDB catalog.

3. In the HDS Catalog field enter the name of the HDS catalog.

In the Common Connection Parameters panel, perform the following:

1. Select the Windows authentication radio button.

2. If the NAM Database is part of a dual sided configuration, select

the Dual Sided checkbox and proceed to fill out the Side-B details
as for Side-A above.

In the Common ConAPI Credentials panel, perform the following:

1. Enter the application name and application key of the application

instance created on the ICM in the spaces provided. This is the