Cisco Cisco Unified Contact Center Management Portal 8.5(2) Installation Guide
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Installation Guide for Cisco Unified Contact Center Management Portal 7.1(1)
A dialog window is displayed asking you if you are sure that you wish to
remove the Management Portal: Data Import Server.
remove the Management Portal: Data Import Server.
1. Click Yes.
The Setup Status dialog window is displayed. The extent of the un-
installation progress is displayed on the progress bar.
installation progress is displayed on the progress bar.
Uninstallation of the Data Import Server Component is complete.
Uninstalling Database Component
This process will remove the database installation component, disable
replication in a dual sided environment and remove the Unified Contact
Center Management Portal database catalogs.
replication in a dual sided environment and remove the Unified Contact
Center Management Portal database catalogs.
Note: Before un-installation proceeds it is recommended that you create a
backup of the Unified Contact Center Management Portal database
catalog. By default this catalog will be called Portal. In a replicated
environment this backup should be taken from side-A.
backup of the Unified Contact Center Management Portal database
catalog. By default this catalog will be called Portal. In a replicated
environment this backup should be taken from side-A.
If you have a dual-sided installation then you will need to perform the
following process to remove replication. It is extremely important that
these steps are successfully completed before you continue with un-
installation.
following process to remove replication. It is extremely important that
these steps are successfully completed before you continue with un-
installation.
1. Navigate to the Start > All Programs > Management Portal >
Data Import Server and click the Cluster Configuration
application.
application.
2. Select the Portal Databases tab.
3. Click the Replication button.
4. Click the Unreplicate button to remove replication.
Note: Removing replication may take some time but is an important step
in the un-installation process. Once replication has been successfully
removed then you may proceed.
in the un-installation process. Once replication has been successfully
removed then you may proceed.
To remove the database catalog:
1. Navigate to the Start > All Programs > Microsoft SQL Server
and click Enterprise Manager.
2. Select the Unified Contact Center Management Portal database to
remove and press delete. This database is called Portal by default.
3. When asked to confirm this action click Yes.
Note: (If the database cannot be deleted because it is in use, right-click the
Portal database and select all tasks /detach database, click the Clear
button for connections using this database, accept the option to not
inform users that their session has been terminated, then click the Cancel
button. The database remains detached but connections currently using it
Portal database and select all tasks /detach database, click the Clear
button for connections using this database, accept the option to not
inform users that their session has been terminated, then click the Cancel
button. The database remains detached but connections currently using it