Cisco Cisco Unified Contact Center Management Portal 8.5(2) Installation Guide
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Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3)
Unified Contact Center Management Portal or create a new one. To
create a new application instance:
create a new application instance:
Click Add, and enter the following details:
Name A unique name to be used for the application instance
Application Key A password to be used by the Portal to connect.
Name A unique name to be used for the application instance
Application Key A password to be used by the Portal to connect.
This may be between 1 and 32 characters
Confirm Application Key Ensure that no typographical errors
were made while choosing the application key
Application Type Select <Voice>
Permission Level Give the application Full read/write
Permission Level Give the application Full read/write
permissions
4. Record these details for use during the configuration of the cluster
5. Click OK
CMS Server Setup
Before configuring the Unified Contact Center Management Portal server
cluster you must ensure that the CMS Server(s) are set up correctly on
each CICM/ICM/NAM AW.
cluster you must ensure that the CMS Server(s) are set up correctly on
each CICM/ICM/NAM AW.
Note Each CICM/ICM requires a separate Admin Workstation running a single
instance of CMS server
Check that when the Admin Workstation was configured, the CMS Node
option was selected. You can determine if this was the case by looking for
a cmsnode and a cms_jserver process running on the CICM or ICM.
option was selected. You can determine if this was the case by looking for
a cmsnode and a cms_jserver process running on the CICM or ICM.
If these processes are not present, you should set the CMS Node option on
the CICM/ICM. See the appropriate documentation for details on how to
do this.
the CICM/ICM. See the appropriate documentation for details on how to
do this.
A new application connection must be defined on each configured CICM
or ICM for each Data Import Server. This ensures that in a dual-sided
system, the alternate side can also connect to the ICM in a failover
scenario. To do this:
or ICM for each Data Import Server. This ensures that in a dual-sided
system, the alternate side can also connect to the ICM in a failover
scenario. To do this:
1. Go to Start > Program Files > ICM Admin Workstation > CMS
Control on the CICM or ICM being configured. This opens the CMS
control console
control console
2. Click on the Add button to the right hand side of the window to launch
the Application Connection Details dialog window and fill in the
fields as follows:
fields as follows:
ICM Distributor AW link This should be the name of the Data
Import server, all in capital letters, with ‘Server’ appended, such
as UCCMPServer
as UCCMPServer
ICM Distributor AW RMI registry port This is the port on the
CICM for the Data Import server to connect to. This will usually
be 2099, however if the Data Import server is connecting to
multiple ICMs each should use a different port
be 2099, however if the Data Import server is connecting to
multiple ICMs each should use a different port