Cisco Cisco Unified Contact Center Management Portal 8.5(2) Installation Guide
Installation Guide for Cisco Unified Contact Center Management Portal 7.2(3)
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Application link This should be the name of the Data Import
server, all in capital letters, with ‘Client’ appended, such as
UCCMPClient
UCCMPClient
Application RMI registry port This is the port on the Database
Server for the CICM to connect to. For convenience, this should
be the same as for the ICM Distributor AW RMI registry port.
Each CICM must connect to a different port on the Database
Server. You should record this information for future use
be the same as for the ICM Distributor AW RMI registry port.
Each CICM must connect to a different port on the Database
Server. You should record this information for future use
Note Each CICM that the Portal will be provisioning must use a unique port on
the Database Server.
Application host name The server name or fixed IP address, such
as UCCMP or 240.24.53.107
Click OK, and OK again to save your changes and close the CMS
control console
Configuration Procedure
To configure the Unified Contact Center Management Portal server cluster
proceed as follows:
proceed as follows:
1. Go to Start > All Programs > Management Portal > Data Import
Server > Cluster Configuration
2. The Connect to SQL Server dialog window is displayed. On this
window:
Server Name This option defaults to the current machine and
cannot be changed
Database Select the Management Portal database that was
installed when setting up the Database Component. If you
accepted the default value, this will be Portal
accepted the default value, this will be Portal
Use Integrated Security Ensure this option is checked
3. Click OK to open the Cluster Configuration Manager.
Note When using integrated security, the user running the Cluster
Configuration application must have permission to execute SQL on the
database server on which the application is running.
database server on which the application is running.
The interface consists of the following tabs. Click on the tab to display the
tab contents:
tab contents:
Tab 1 – Servers
This tab contains a list of all the servers in the cluster. Before a server is
configured for a specific role such as NAM (IPCC Hosted Edition Only),
or ICM it must be configured here.
configured for a specific role such as NAM (IPCC Hosted Edition Only),
or ICM it must be configured here.
1. Click the Servers tab. A table is displayed, with three columns, that
will show information about the Servers once they have been
configured
configured
2. Click New to add a new server to the cluster. The Server
Configuration dialog window is displayed