Cisco Cisco Unified Contact Center Management Portal 11.0(1) Maintenance Manual
Chapter 9: Troubleshooting
General Troubleshooting
Administration Guide for Cisco Unified Contact Center Management Portal
August 2015
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Warnings property for the Unified CCE config web service has been set to False in
the ICE tool, then you will need to install the Unified CCE ConfigWebService
security certificate before CCMP will work properly.
the ICE tool, then you will need to install the Unified CCE ConfigWebService
security certificate before CCMP will work properly.
If you do not do this, CCMP will not work properly and you will see the error “Could
not establish trust relationship for the SSL/TLS secure channel with authority” in the
system log. The ICE tool will also report this error if you try to test the connection to
the Unified CCE instance.
not establish trust relationship for the SSL/TLS secure channel with authority” in the
system log. The ICE tool will also report this error if you try to test the connection to
the Unified CCE instance.
To fix this error you need to:
• install the certificate in the user certificate store of each CCMP database server
• install the certificate in the computer certificate store of each CCMP database
• install the certificate in the user certificate store of each CCMP database server
• install the certificate in the computer certificate store of each CCMP database
server
• (optionally) install the Unified CCE ConfigWebService security certificate in the
user certificate store of each user who wants to run ICE and test connections, on
each machine they want to be able to run ICE from.
each machine they want to be able to run ICE from.
Installing the Security Certificate in the User Certificate Store
To install the Unified CCE ConfigWebService security certificate in the user
certificate store, you need to locate the certificate and import it into your certificate
store.
certificate store, you need to locate the certificate and import it into your certificate
store.
On each CCMP database server:
1.
Click Start > All Programs > Management Portal > Configuration Tools >
Integrated Configuration Environment to start ICE. The Database Connection
dialog box is displayed.
Integrated Configuration Environment to start ICE. The Database Connection
dialog box is displayed.
2.
Enter the credentials for your database. If you see a dialog box showing the errors
and warnings, click OK.
and warnings, click OK.
3.
In the ICE Cluster Configuration tool, select the Resources tab and navigate to
the Unified CCE instance. Select the Components tab. From this you can
determine the URL of the Unified CCE ConfigWebService.
the Unified CCE instance. Select the Components tab. From this you can
determine the URL of the Unified CCE ConfigWebService.
4.
In Internet Explorer, navigate to the URL you found above. If the certificate has
not been installed on this server, you will see a certificate error.
not been installed on this server, you will see a certificate error.
5.
Click Certificate Error in the top right hand corner of the window.
6.
In the Untrusted Certificate dialog box, select View Certificates.
7.
In the Certificate dialog, note the “Issued to:” name (you will need this name to
locate the certificate again below) and click Install Certificate.
locate the certificate again below) and click Install Certificate.
8.
In the Certificate Import Wizard, click Next.
9.
In the Certificate Store dialog box, select Place all certificates in the following
store, and click Browse. Choose Trusted Root Certificate Authorities and
click OK to return to the Certificate Store dialog box.
store, and click Browse. Choose Trusted Root Certificate Authorities and
click OK to return to the Certificate Store dialog box.