Cisco Cisco Unified Contact Center Management Portal 11.0(1) User Guide
The WaitTime (optional). Specifies the amount of time in seconds to wait
before moving on to the next step if the conditions in this step cannot be met.
For example, a wait time value of 20 would mean that if no agent matching
the conditions for that step was available at the end of 20 seconds, the next
step would be considered. If a wait time is not specified then a default of 0 is
used. Do not specify a wait time for the last step in a Precision Queue.
before moving on to the next step if the conditions in this step cannot be met.
For example, a wait time value of 20 would mean that if no agent matching
the conditions for that step was available at the end of 20 seconds, the next
step would be considered. If a wait time is not specified then a default of 0 is
used. Do not specify a wait time for the last step in a Precision Queue.
To build the Steps field from these components, separate the parts of each step
with a colon (:) and separate each step with a semi-colon (;). Do not add a semi-
colon at the end of the last step.
with a colon (:) and separate each step with a semi-colon (;). Do not add a semi-
colon at the end of the last step.
The example below shows a Steps field with three steps, The first step has a
WaitTime expression and the condition expression. The second has a ConsiderIf
expression and a WaitTime expression as well as the condition expression. The
third step is the last step, so can only have a condition expression.
WaitTime expression and the condition expression. The second has a ConsiderIf
expression and a WaitTime expression as well as the condition expression. The
third step is the last step, so can only have a condition expression.
Step 1
Specify the time in seconds to wait for the conditions in the step to be met. This
ends with a colon as it is part of the step.
ends with a colon as it is part of the step.
WaitTime=10:
Specify the condition expression to be used. This ends with a semi-colon as it is
the end of the step, and another step follows it.
the end of the step, and another step follows it.
Spanish >= 5 && MortgageTrained == True && Location == London;
Step 2
Specify the circumstances to consider this step. This ends with a colon as it is part
of the step. See the note below for the syntax for the ConsiderIf statement.
of the step. See the note below for the syntax for the ConsiderIf statement.
ConsiderIf=TestforSituation:
Specify the time in seconds to wait for the conditions in the step to be met. This
ends with a colon as it is part of the step.
ends with a colon as it is part of the step.
WaitTime=20:
Specify the condition expression to be used. This ends with a semi-colon as it is
the end of the step, and another step follows it.
the end of the step, and another step follows it.
Spanish >= 5 && MortgageTrained == True;
Step 3
Specify the condition expression to be used if the previous steps have all failed.
This has no semi-colon at the end as it is the final step.
This has no semi-colon at the end as it is the final step.
(Spanish >= 5) || (Spanish >=3 && MortgageTrained == True)
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