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Cisco Unified Contact Center Management Portal 11.5(1)
User Guide
Cisco Cisco Unified Contact Center Management Portal 11.5(1) User Guide
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Table of Contents
Table of Contents
3
Preface
7
Purpose
7
Audience
7
Organization
7
Document Conventions
7
Obtaining Documentation and Submitting a Service Request
8
Field Alerts and Field Notices
8
Documentation Feedback
9
Introduction to ICE
10
About ICE
10
Using ICE
11
Starting ICE
11
ICE Menu and Toolbar
11
ICE Tool Selection
12
ICE Tool Area
13
ICE Output Pane
14
Cluster Configuration
16
About Cluster Configuration
16
Description
16
The Cluster Configuration Model
16
Equipment Mappings
17
Equipment Mappings and Importer Behavior
17
Equipment Mappings and the User Interface
17
Changing Ownership by Moving Items
19
Importing Remote Ownership Changes
19
Cluster Configuration Tool Reference
19
Cluster Configuration Actions
19
Cluster Configuration Preferences
20
Table of Contents
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