Cisco Cisco Customer Voice Portal 8.0(1)

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Play Data. Retrieves data from a storage area and plays it to the caller in a specific format
called a data play back type.

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Get Digits. Plays a TTS or media file and retrieves digits from the caller.

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Menu. Plays a TTS or media menu file and retrieves a single telephone keypad entry from
the caller.

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Get Speech. Collects ASR or DTMF input after prompting a caller.

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Capture. The Capture (CAP) micro-application enables you to trigger the storage of current
call data at multiple points in the Unified ICME routing script.

Micro-applications are interpreted by the IVR Service, which resides on the Call Server. The
IVR Service sends VoiceXML code to the VoiceXML Gateway Voice Browser.

The IVR Service also accepts HTTP requests from the VoiceXML Gateway's Voice Browser,
and communicates those requests to Unified ICME's Service Control Interface using the ICM
Service.

Note: In H.323 implementations only, the IVR Service also transmits call control instructions
(new call, transfer, release) between the Unified ICME and the H.323 Service.

Simple Example Script: “Welcome to XYZ Corporation”

Suppose you want to create a Unified ICME script that simply plays a message, “Welcome to
XYZ Corporation.” From the Unified ICME’s perspective, there is no difference between a
script written for a standard “black box” IVR or the Unified CVP, so you can create a script
such as the one shown in the following figure.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)