Cisco Cisco Customer Voice Portal 8.0(1)
Note:
• Unified CVP does not support using the MicroApp nodes that are available in the ICM Script
Editor. All MicroApp implementation must be done using the Run External Script node in
ICM Script Editor. Refer to ICM Scripting and Media Routing Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions for detailed information about the Run External Script node.
Refer to
ICM Script Editor. Refer to ICM Scripting and Media Routing Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions for detailed information about the Run External Script node.
Refer to
information about setting Unified CVP-specific parameters in this node for each Unified CVP
micro-application.
micro-application.
• For more information about creating scripts, refer to "
."
Micro-application Use Versus VXML Server Use
The same special micro-application that is used to invoke VXML Server applications can also
be used to invoke arbitrary "External VXML" pages from a Media Server or other
customer-provided source. However, only use this capability for very simple VoiceXML needs,
because Cisco has no way to verify that customer-provided VoiceXML documents are compatible
with the IOS Voice Browser. (As opposed to VoiceXML documents that are generated by
VXML Server, which are guaranteed by Cisco to be compatible with the IOS Voice Browser.)
Although the capability to use the micro-application has not been removed from the Unified
CVP 4.0 and later offerings, customers are discouraged from using it directly.
be used to invoke arbitrary "External VXML" pages from a Media Server or other
customer-provided source. However, only use this capability for very simple VoiceXML needs,
because Cisco has no way to verify that customer-provided VoiceXML documents are compatible
with the IOS Voice Browser. (As opposed to VoiceXML documents that are generated by
VXML Server, which are guaranteed by Cisco to be compatible with the IOS Voice Browser.)
Although the capability to use the micro-application has not been removed from the Unified
CVP 4.0 and later offerings, customers are discouraged from using it directly.
Additionally, all the VoiceXML Gateway sizing metrics that Cisco provides are based on the
specific VoiceXML documents that are generated using either micro-applications or VXML
Server applications. Using VoiceXML from another source will require you to perform your
own empirical performance and capacity testing in order to determine how to size the VoiceXML
Gateways.
specific VoiceXML documents that are generated using either micro-applications or VXML
Server applications. Using VoiceXML from another source will require you to perform your
own empirical performance and capacity testing in order to determine how to size the VoiceXML
Gateways.
Scripting for Unified CVP with Unified ICME
The sections that follows include:
•
A discussion of micro-applications.
•
A sample Unified ICME script.
•
A discussion of how Unified ICME and Unified CVP exchange information.
What are Micro-Applications?
Micro-applications are a set of specific IVR functions that can be invoked by Unified ICME,
enabling communication with the caller.
enabling communication with the caller.
There are six Unified CVP micro-applications:
•
Play Media. Plays a message to the caller.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 3: Writing Scripts for Unified CVP
Scripting for Unified CVP with Unified ICME