Cisco Cisco Customer Voice Portal 8.0(1)

•

Customer. (Optional.) A customer associated with the script. For Service Provider solutions,
this field is mandatory, due to multiple tenancy solutions (customer-specific data needs to
be separated).

•

Interruptible. (Checkbox.) Whether Unified ICME can interrupt the script (for example, if
a routing target becomes available).

•

Overridable. (Checkbox.) Indicates whether the script can override its own Interruptible
attribute. Options: This setting does not apply to Unified CVP micro-applications.

When finished, click Save to apply your changes.

How to Specify a Run External Script Node that Accesses a Unified CVP Micro-Application

Within Script Editor, place the Run External Script object in the workspace, right-click, and
open the Properties dialog box.

The Run External Script Properties dialog box lists all Network VRU scripts currently configured

Note: The ICM Script Name column reflects the values defined through the Name field in ICM
Configuration Manager’s Network VRU Script List tool.

Select the ICM Script/VRU Script Name you want to execute.

Optionally, modify the Comments tab

Optionally, modify the Labels tab.

When finished, click OK to submit the changes and close the dialog box.

Using Unified CVP Micro-Applications

Note: Not all third-party ASR servers use Unified CVP micro-application parameters in the
same manner. This affects how third-party ASR servers interact with the Unified CVP
micro-applications. For example, although Unified CVP allows timeout parameters to be set to
a value in the range of 1 to 99 seconds, a particular ASR server may only support a range of 1
to 32 seconds. Another ASR server requires a "#" to indicate that digits are to be collected before
the inter-digit timeout is reached. Be sure to follow the instructions provided by your
third-party vendor. Also, be sure to test all of your micro-applications before deploying them.

The sections that follow describe the parameters that can be defined through ICM Configuration
Manager for each of the six Unified CVP micro-applications.

Keep the following in mind as you configure each Network VRU Script to be used with Unified
CVP:

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)