Cisco Cisco Customer Voice Portal 8.0(1)
set this variable at all. Such cases can be identified by using a Set node to pre-set
user.microapp.error_code to some known invalid value such as -1, and then to test for that
value using an If node, following the X branch of the Run External Script node.
user.microapp.error_code to some known invalid value such as -1, and then to test for that
value using an If node, following the X branch of the Run External Script node.
• Two classes of problems can prevent the micro-application from being executed at all: (1)
inability to route the call to an appropriate VoiceXML-enabled gateway and IVR Service
(VRU-Only call flow model only); (2) mismatch between Network VRU associated with the
configured VRU script and Network VRU associated with Unified CVP that is handling the
call. The second case can only be caused by an ICM configuration error, but the first case
may also be caused by a temporary network outage or other component failure.
(VRU-Only call flow model only); (2) mismatch between Network VRU associated with the
configured VRU script and Network VRU associated with Unified CVP that is handling the
call. The second case can only be caused by an ICM configuration error, but the first case
may also be caused by a temporary network outage or other component failure.
Unified ICME Setup
Before you can use Unified ICME features to access the Unified CVP solution, you must perform
some initial setup tasks to enable communication between Unified ICME and Unified CVP.
These setup tasks are determined by Unified CVP call flow model; refer to
some initial setup tasks to enable communication between Unified ICME and Unified CVP.
These setup tasks are determined by Unified CVP call flow model; refer to
, for complete setup instructions
for each model.
Note: For more information about the supported Unified CVP call flow models, refer to Cisco
Unified Customer Voice Portal Release Solution Reference Network Design (SRND).
Unified Customer Voice Portal Release Solution Reference Network Design (SRND).
Writing Unified ICME Applications for Unified CVP
Once Unified ICME-to-Unified CVP initial setup is complete, you can create Unified ICME
applications to access Unified CVP micro-applications.
applications to access Unified CVP micro-applications.
You do this using two Unified ICME software tools:
•
Configuration Manager
•
Script Editor
The sections that follow give a brief overview of how to use these tools to access Unified CVP
functionality.
functionality.
How to Configure a Unified CVP Network VRU Script
Step 1
Within the ICM Configuration Manager, select Tools > List Tools > Network VRU Script
List.
List.
Step 2
In the Network VRU Script List window, enable the Add button by clicking Retrieve.
Step 3
Click Add.
The Attributes property tab is enabled.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 3: Writing Scripts for Unified CVP
Unified ICME Setup