Cisco Cisco Customer Voice Portal 8.0(1)

Describes how to configure H.323 gateways, gatekeepers, Unified CM and
ICM Server to perform inbound and outbound routing.

Provides information about how to accommodate load balancing and
redundancy in Unified CVP deployments.

Provides information about Unified CVP media file handling and details about
the system media files distributed with the Unified CVP solution.

Appendices

Contains high-level steps for configuring a Helix server to create a broadcast
stream.

Appendix A, "

Related Documentation

• Planning your Unified CVP solution is an important part of the process in setting up Unified

CVP. Cisco recommends that you read 

 (http://www.cisco.com/en/US/products/sw/

custcosw/ps1006/products_implementation_design_guides_list.html) guide before configuring
your Unified CVP solution.

• The Planning Guide for Cisco Unified Customer Voice Portal has been incorporated into the

SRND document.

Unified CVP provides the following documentation:

•

Cisco Security Agent Installation/Deployment for Cisco Unified Customer Voice Portal
provides installation instructions and information about Cisco Security Agent for the Unified
CVP deployment. We strongly urge you to read this document in its entirety.

•

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

products_implementation_design_guides_list.html) provides design considerations and
guidelines for deploying contact center voice response solutions based on Cisco Unified
Customer Voice Portal (CVP) releases.

•

 (http://www.cisco.com/en/

US/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html)
provides instructions to create a simplified Unified CVP lab setup and perform basic call
flow model exercises.

•

(http://www.cisco.com/en/US/products/sw/custcosw/ps1006/
products_installation_and_configuration_guides_list.html)describes how to configure, run,
and administer the Cisco Unified CVP product, including associated configuration.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)