Cisco Cisco Customer Voice Portal 8.0(1)

Using the Helix Server

The Cisco IOS gateway supports µ-Law 8-bit wav file format. All files in your playlist must be
of the µ-Law wav file format to work correctly.

Creating a Broadcast Stream Using the Helix™ Server

Procedure

To create a broadcast stream using the Helix™ Server:

Install Helix Server.

The default installation and configuration of Helix server is all that is required for use with
Unified CVP. Refer to Helix Server Administration Guide for information about installing and
configuring Helix Server.

Use Simulated Live Transport Agent (SLTA) of Helix Server to create a broadcast stream.

Helix provides many ways to generate broadcast streams. Use the SLTA utility to create a
broadcast stream of wav files that are already encoded in the µ-Law format.

Create a text file playlist that contains the path and filename of each file you intend to broadcast.

All files in the playlist must be encoded in the µ-Law wav format. Using a mix of other file
formats in the playlist is not supported by Helix Server and may cause a broadcast stream to
terminate.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)