Cisco Cisco Customer Voice Portal 8.0(1)

Scripting for Unified CVP with Call Studio

You can use Call Studio to build sophisticated IVR applications which can then be loaded onto
a VXML Server machine for execution.

To invoke a VXML Server application, you would create a Unified ICME routing script that:

•

Includes a user.microapp.ToExtVXML[0] ECC variable instructing the VoiceXML Gateway
to interact with the VXML Server directly to execute the application

•

Instructs the application to pass back results to Unified ICME.

This section describes:

•

Call Studio and how to use it to pass data to Unified ICME.

•

How to integrate Call Studio scripts with Unified ICME scripts.

•

How to deploy Call Studio Scripts in Unified CVP.

About Call Studio

Call Studio is an Eclipse-based service creation environment whose output is an intermediary
file which describes the application flow.

Among its many features, the Call Studio scripting environment :

•

Has a drag-and-drop interface with a palette of IVR functions.

•

Can perform database queries.

•

Can be extended with Java code written to perform any task a Java application can perform.

The following figure shows a Call Studio application that can be used with the Unified CVP
Standalone with ICM Lookup call flow model.

Note: For more information about this call flow model, refer to "

."

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)