Cisco Cisco Customer Voice Portal 8.0(1)
High-level Configuration Instructions for Call Flow
Models
Models
This chapter presents a set of high-level instructions for configuring many of the Unified CVP
call flow models (deployment models).
call flow models (deployment models).
Each set of call flow model instructions contains:
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A brief overview of that call flow model
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High-level instructions for configuring the components in that call flow model
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References to detailed instructions (elsewhere in this guide, in online help, or in other
documents) for performing each high-level task
documents) for performing each high-level task
This chapter also includes information, or pointers to information, for configuring the Gateway,
Gatekeeper, Unified ICME VRU handling, Unified CVP Call Server (including the SIP Service,
ICM Service, and IVR Service), and the Unified CVP H.323 Service.
Gatekeeper, Unified ICME VRU handling, Unified CVP Call Server (including the SIP Service,
ICM Service, and IVR Service), and the Unified CVP H.323 Service.
This chapter contains the following topics:
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Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 2