Cisco Cisco Customer Voice Portal 8.0(1)

Figure 28: The Support Server and Clients

In addition to the STPA module that is now part of Unified CVP, the Unified CVP installer,
when run on a Windows platform, automatically installs the Windows version of the Support
Tools Node Agent (called STNA) on the Windows server. If the STPA receives any requests
for commands that are not handled by the STPA, the STPA will attempt to forward the requests
to the local STNA. This will enable other Support Tools commands to work when Unified CVP
is installed on Windows servers.

Cisco Unified Contact Center Security Wizard

The Cisco Unified Contact Center Security Wizard is a new security deployment tool for Unified
ICME and Unified ICME, introduced after the publication of Unified ICME 7.2, that simplifies
security configuration through its step-by-step wizard based approach.

The Security Wizard is a new graphical user interface to configure security by means of Unified
ICME and Unified ICME security command-line utilities:

•

Security Hardening Utility

•

Windows Firewall Utility

•

Network Isolation Utility

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)