Cisco Cisco Customer Voice Portal 8.0(1)

Using Cisco Serviceability Tools

This chapter presents an overview of Cisco Support Tools, including the tools available with
Unified CVP solutions running on Windows environments. It also presents the newer
serviceability tools that use the Web Services Manager (WSM.

This chapter contains the following topics:

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About Cisco Support Tools and Unified CVP

The ST Server communicates to a Unified CVP client node using the Support Tools Protocol
Adapter (STPA).

STPA provides a subset of the standard Support Tools utilities:

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Connect. This tool permits the ST Server to determine whether a node is reachable. It also
supports Support Tool's Automatic Node Detection feature, which will add any new server
nodes defined by Unified CVP Operations Console to the list of supported nodes.

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Log Collector. This tool accepts requests for logs within a certain time window. The tool
extracts the desired records, places the results in a ZIP file, and sends them to the server.

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Trace. This tool accepts requests to change the trace level of a selected software component.

The following figure illustrates how the ST Server interacts with client nodes.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)