Cisco Cisco Customer Voice Portal 8.0(1)

Figure 32: Call Studio Application

Note: For more information about Call Studio applications, refer to 

 (User Guide for Cisco Unified

CVP VXML Server and Unified Call Studio).

VXML Server Reporting

VXML Server applications can be designed to function in a wide range of paradigms, from the
VXML Server virtually controlling the entire user interaction to performing individual
interactions on a scale similar to that of the Unified CVP micro-applications. Between these
extremes, the VXML Server applications might be designed to implement specific transactions.
For example, in a banking application a transaction might consist of all the user interactions
required to successfully complete a balance transfer or a telephone bill payment. The high-level
menus which the user might use to select a particular type of transaction would be controlled
by the Unified ICME routing script, using standard Unified CVP micro-applications such as
Menu and Play Media. Once a particular transaction type has been chosen, the Unified ICME
routing script would issue an External VoiceXML micro-application to invoke the appropriate

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)