Cisco Cisco Customer Voice Portal 8.0(1)

•

As an add-on component to a Unified CVP H.323 Service, SIP Service, or Call Server in an
integrated Unified CVP deployment with Unified ICME. In this configuration, the H.323 or
SIP Service:

–

Maintains control of the call flow, transferring calls to appropriate targets, under the
direction of a script running on Unified ICME.

–

Can use the Cisco Voice Gateway’s prompt-and-collect features by making requests to
the VXML Server.

Note: For detailed information on deployment options for VXML Server, refer to "

." For instructions on how to install a VXML Server, refer to Installation

and Upgrade Guide for Cisco Unified Customer Voice Portal.

About VoiceXML Service

The VoiceXML Service provides Unified ICME call control capabilities and data to the Reporting
Service.

The VoiceXML Service:

•

Resides outside of the Call Server that gives call control capabilities to the Standalone Mode.

•

Is the connection between the VXML Server and the ICM Service that feeds data to the
Reporting Service.

•

In a Standalone Mode with ICM Lookup deployment:

–

Interacts with the VXML Server and the ICM Service to do call control piece

–

Interacts with VXML Server and Reporting Service to populate the Reporting database.

Note: For more information, refer to 

About Call Studio

Call Studio is a development platform for the creation of voice applications.

Call Studio provides:

•

A framework on which a whole host of Unified CVP and third-party tools will appear with
a robust, consistent interface for voice application designers and developers to use.

•

A true control panel for developing all aspects of a voice application, each function
implemented as a plug-in to the greater Call Studio platform.

The following figure shows an example of a Call Studio application.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)